![]() ![]() If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. If the error persists, the print head may be damaged. If the print head is already installed, remove the print head and reinstall it. ![]() The print head isn't installed / print head is defective.įollow the directions in your setup manual to install the print head. If multiple ink lamps are flashing, refer to routine maintenance and confirm the status of each ink tank. The printer may be damaged if printing continues under the ink out condition. Replacing the ink tank is recommended after the print completes. If a print is in progress and you want to continue, tap Resume / Cancel with the ink tank installed. If the lamp on the ink tank is flashing, the ink may have run out. If the lamp on the ink tank isn't lit, the ink tank may not be installed properly.Remove the jammed paper, reload paper in the printer, and then tap Resume / Cancel.Īn ink tank isn't installed properly / The ink may have run out If the error still remains when the front tray or the front feed support is opened, the paper may be jammed. If the front feed support is closed, open it and tap Resume / Cancel on the printer. The front tray or front feed support is closed / Paper jams. Reload the paper in the rear tray and tap Resume / Cancel. Refer to Loading paper for details about how to load the paper correctly in the front tray. Load the paper correctly in the front trayĪnd tap Resume / Cancel. ![]() If the alarm lamp Is lit orange, the printer isn't ready to feed paper from the front tray yet. ![]() The number of flashes indicates the type of error that has occurred.Ĭount the flashes and take the appropriate action to correct the error. When a printer error occurs, the alarm lamp flashes orange as shown below. ![]()
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